Cancelling your order
If you agree a job in your home, the Consumer Contracts Regulations 2013 give you 14 days to cancel it.
Your right to cancel
You have the right to cancel this contract within 14 days without giving any reason. If you ask us to start work within that period you will be asked to confirm that request in writing and you may be charged for work done before you cancel.
The 14 days run from the day the contract is made, which is the day you accept the quote. The right applies to work agreed in your home or anywhere else away from a business premises, and to work agreed entirely at a distance by phone, email or through this site.
If you want us to start sooner
Plenty of jobs cannot wait a fortnight, and you are allowed to ask us to start inside the 14 days. We will ask you to put that request in writing before we begin, because the regulations require it and because it protects you: without it we should not have started at all.
If you then cancel part-way through, you still have the right to cancel, and you pay a proportionate amount for the work already done and the materials already used. If you asked us to start and the work is finished inside the 14 days, the right to cancel ends when the work is complete, and we will have told you that before starting.
How to cancel
Tell us. A clear statement is enough, in any form that reaches us: a letter, an email, or a message saying you want to cancel. You do not have to give a reason, and you do not have to use a particular form or particular words. Telling us before the 14 days are up is all that matters, so send it in good time.
Model cancellation form
You do not have to use this. It is here because the regulations say we have to offer it. Copy it, fill it in, and send it to us.
- To
- LP Contract Services (Levi Pickering)
15 Thornton Road, Bridlington YO16 4QZ
hello@lp-contract-services.co.uk - Message
- I hereby give notice that I cancel my contract for the supply of the following service:
- The work
- (describe the job, and quote your reference)
- Ordered on
- (the date you accepted the quote)
- Your name
- Your address
- Signature
- (only if you are sending this on paper)
- Date
What happens next
We refund everything you have paid us within 14 days of the day you tell us you are cancelling, using the same method you paid with, unless you agree to something different. You will never be charged a fee for cancelling.
Where you asked us to start early, we deduct only the proportionate amount for the work genuinely done and the materials genuinely used up to the point you cancelled, and we show you how that figure was reached.
Any materials delivered to you and not yet installed stay ours. We collect them, or you make them available for collection; either way you are not out of pocket for them.
Emergencies and urgent repairs
Where you have specifically asked us to come out for an urgent repair or maintenance visit, the regulations treat that differently from a quoted installation, and some of the cancellation rules do not apply. We will tell you at the time which of the two you are in rather than leaving you to work it out afterwards.
Also on this site: Privacy policy · Terms and conditions