Terms and conditions
These are the terms LP Contract Services works to. They apply to every quote we write and every job we do, unless we have agreed something different with you in writing.
Who you are contracting with
LP Contract Services is the trading name of Levi Pickering, a sole trader, 15 Thornton Road, Bridlington YO16 4QZ. Your contract is with Levi Pickering personally.
Quotes
A written, fixed quote within two working days of the survey.
A quote holds for 30 days. It is a fixed price for the scope it describes, not an estimate that drifts: if the job is what we surveyed, the price is the price. Every quote carries its own reference, and that reference is what we both work from.
A quote covers only what it lists. Anything found once walls, floors or ceilings are open, and anything you ask for afterwards, is priced separately before it is done.
The fault-finding visit is from £95 per visit. It covers attendance in working hours (Mon–Fri 08:00–17:00, not bank holidays), diagnosis and safe isolation; the repair is priced per job before it starts.
The out-of-hours attendance is from £150 per attendance. It covers attendance evenings, weekends and bank holidays (outside Mon–Fri 08:00–17:00) to find the fault and make it safe; the repair is priced per job before it starts.
It is charged for the attendance whether or not you go ahead with the repair.
Changes to the job
Changes are agreed in writing before the work happens, with the price for the change agreed at the same time. That is as much your protection as ours: nothing lands on your final invoice that you have not already seen and agreed.
Paying
Certificate issued before the final invoice.
On jobs over £2,000 we ask for a deposit towards materials before work starts.
The balance falls due when the certificate is delivered.
No VAT to add.
Materials remain our property until they have been paid for in full, even once they are installed. Risk in them passes to you as soon as they are delivered to your property.
Standards, certificates and guarantees
Work is carried out to BS 7671:2018+A4:2026.
24-month workmanship guarantee on top of your statutory rights.
12-month guarantee on the parts we supply, on top of your statutory rights; fittings you supply carry their maker's warranty.
For anything you supply yourself, we will tell you where to find the manufacturer's warranty, as published by the manufacturer. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including the right to have the work carried out with reasonable care and skill and within a reasonable time.
Access and site conditions
We need safe access to the areas we are working in, and a supply we can isolate. Where you have asked us to work around fixtures, furniture or stock, tell us before we start rather than on the day.
Cancelling
If you agreed the work in your home, or anywhere away from our business premises, you have a statutory right to cancel. The 14-day right, how to use it, and what happens if you have asked us to start inside that window are all set out on our cooling-off page.
If something is wrong
Tell us first. Ring or email and we will come back and look at it. We would far rather put a job right ourselves than have you chase it, and a complaint that reaches us early is nearly always the cheapest one for everybody.
Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or of failing to use reasonable care and skill. We do not exclude or limit our liability where the law does not allow it, which includes death or personal injury caused by our negligence, and fraud.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.
Also on this site: Privacy policy · Cancelling your order